Zuen leads Integritet's strategy, culture, and corporate operations, drawing on an executive background in healthcare practice management. Before opening Integritet, she managed a large medical practice where she oversaw budgeting, staffing, vendor partnerships, service standards, and regulatory compliance. Zuen's laser focus on putting patients care first gave her valuable experience that translates into disciplined processes, clear communication, and dependable client care across the business.
At Integritet, Zuen focuses on governance, talent development, and operational excellence. She builds scalable workflows, strengthens internal controls, and champions policies that support quality, confidentiality, and ethical conduct. Zuen also helps in aligning the day-to-day execution, with long-term objectives and ensuring teams have the structure and support they need to deliver client-ready results.
Her leadership centers on integrity, accountability, and a people-first mindset—fostering collaboration between investigations, finance, and operations so the organization can serve clients with consistency and trust.
Richard is a security and investigations leader with more than 40 years of experience across corporate loss prevention, brand protection, and complex, multi-jurisdiction investigations. Before founding Integritet, he held leadership roles with JC Penney, Bloomingdale’s, Neiman Marcus, and Limited Brands, and later served with PICA Corporation (2004–2013) as Senior Director-North American operations. In those roles, he built enterprise loss-prevention programs, directed audit and policy compliance, developed investigator and store-level training, and strengthened physical security and supply-chain integrity aligned with ISO 28000:2007 standards.
At Integritet, Richard oversees day-to-day operations and investigative quality from case intake through final deliverables. He coordinates multi-state fieldwork and ensures professional service standards across the enterprise. Richard also aligns investigative objectives with legal and compliance requirements for both Fortune 500 and Private clients alike. Additionally, Richard partners with outside counsel and law-enforcement task forces on organized retail crime, leads vendor and distribution-center security assessments, and assists with incident-response playbooks that reduce exposure and accelerate remediation.
His core strengths include loss prevention, security consulting, supply-chain security, complex investigations, and brand protection—applied with practical, store-to-boardroom experience and an emphasis on clear reporting, defensible findings, and results that hold up in court and in the C-suite.
Joe brings 40 years of Security and Asset Protection experience, including 22 years dedicated to brand protection. A recognized subject-matter expert in supply-chain efficiency, he designs and oversees programs that reduce risk, tighten controls, and accelerate time-to-insight across investigations. Joe holds a B.A. in Sociology with a concentration in Criminology, grounding his work in behavioral and systemic analysis that informs practical risk-reduction strategies. He partners closely with clients to align objectives, set clear performance metrics, and maximize the return on their investment in IGCI’s services—translating operational discipline into measurable, business-level results.
Albert is Integritet's Senior Operations Strategist, specializing in analyzing business operations to deliver measurable gains in efficiency. He develops data-driven strategies and implements best practices that improve productivity across investigations, client services, and internal support. Albert brings a systems mindset to turn complex inputs into clear plans, set success metrics, and build feedback loops that sustain performance. He partners with leadership and cross-functional teams to streamline procedures, strengthen quality controls, and keep daily execution aligned with IGCI’s long-term objectives. His foundation in compliance and internal controls informs a focus on risk mitigation, disciplined documentation, and the structure and tools teams need to deliver timely, defensible results.
Ben leads Integritet’s cross-border investigations and operational responses to fraud, cargo-theft rings, organized retail crime, counterfeiting networks, and supply-chain diversion. He brings 10 years as a licensed Private Investigator and 10 years of law-enforcement service as a Sergeant with the Florida Department of Corrections, applying courtroom-ready evidence practices, disciplined chain-of-custody, and tactical case management to corporate and legal matters. Ben’s work spans fraud investigations, cargo-theft identification and disruption, organized retail crime inquiries, counterfeiting network dismantlement, and end-to-end supply-chain security with a focus on diversion detection. He is deeply experienced in OSINT, digital forensics, and corporate-affiliation mapping, and he supports counsel with litigation-ready documentation, evidence preservation, and rigorous chain-of-custody management. He holds industry certifications as a Certified Forensic Interviewer, in OSINT methodologies, and in supply-chain compliance, is trained on regulatory and customs databases, and has completed hundreds of hours of law-enforcement training while continuing professional development as a Private Investigator. Recent operational work includes assisting on four law-enforcement search warrants and executing seven ex parte seizures with clients and outside counsel to dismantle counterfeit operations nationwide—producing actionable evidence and executive-level briefs used by senior counsel and compliance teams to drive enforcement and remediation.
Houston is a licensed Senior Private Investigator and a summa cum laude graduate of Troy University (B.S., Criminal Justice). He brings over 33 years of law-enforcement experience in Florida, including service as a Detective with the Pensacola Police Department, a Special Agent with the U.S. Secret Service, and a Special Agent with the U.S. Food and Drug Administration's (FDA) — Office of Criminal Investigations (OCI). Houston retired from federal service in December of 2024 as the FDA-OCI Senior Operations Manager for the FDA's Center for Drug Evaluation and Research. Houston specializes in product diversion, brand protection, and complex civil and criminal investigations, combining strategic leadership with hands-on investigative expertise.
Miguel is a licensed Private Investigator with more than 13 years in law enforcement. He has served as an Intelligence Detective, Narcotics Detective, and Property Detective, bringing deep investigative rigor to each assignment. He also held the rank of Sergeant for four years, demonstrating proven leadership and team management in high-stakes environments. Miguel holds a bachelor’s degree in Business Administration (management concentration) and an associate’s degree in business administration with a management focus. This combination of investigative experience and formal business training equips him with a strategic, disciplined approach to problem-solving, case prioritization, and stakeholder communication—delivering clear, defensible results for IGCI clients.
Sarah is a licensed Private Investigator with more than two years of experience in background checks, due diligence, surveillance, and counterfeit/diversion matters. Known for her tact and attention to detail, she delivers thorough, timely findings that clients can trust. She holds a degree in Criminal Justice, grounding her work in investigative methodology, evidentiary standards, and legal considerations that support defensible, client-ready results. Sarah collaborates closely with cross-functional teams to align investigative work with broader program goals—ensuring each task advances risk mitigation and drives measurable results for brand protection initiatives.
Charlene is a seasoned licensed Private Investigator specializing in corporate intelligence, due diligence, and fraud detection. With a meticulous eye for detail and a strategic mindset, she can uncover hidden affiliations, trace complex trade networks, and expose compliance risks across diverse industries. Her expertise spans government contracting, FMCG distribution, and maritime provisioning, with a focus on leadership dynamics and regulatory frameworks. Charlene delivers actionable insights that empower businesses to make informed, risk-aware decisions in high-stakes environments.
Ahmed is a licensed Private Investigator. He brings a precise, methodical approach to research, fieldwork, and reporting. He sources intelligence from both online and on-the-ground channels, analyzes patterns and links, and delivers clear, structured reports of investigation. Ahmed supports IGCI’s mission to protect global brands by identifying suspect entities, validating investigative leads, and transforming raw data into actionable insight. He holds a bachelor’s degree in Marketing, which sharpens his understanding of supply chains, buyer behavior, and communication—enabling him to spot diversion trends and clearly translate complex findings for clients. His work is defined by accuracy, discretion, and a consistent focus on client outcomes.
Zuli oversees the financial backbone of IGCI’s programs—budgeting, invoicing, vendor coordination, and compliant cost controls that keep engagements running smoothly. She implements standardized procedures for expense review, purchase reconciliations, and documentation accuracy, supporting audit readiness and client transparency. Zuli partners with operations to forecast spend, align billing with milestones, and maintain clean, timely statements. Her focus on process integrity and responsive communication helps clients and internal teams plan with confidence and avoid surprises.
Copyright © 2025 Integritet Global - All Rights Reserved.